Return & Refund Policy for Dupatta Products
At our company, we strive to ensure that every customer is satisfied with their purchase. Please read our return and refund policy carefully before placing an order.
1. Eligibility for Returns
- Returns are accepted within 7 days of receiving the product.
- The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
- Only dupatta products purchased directly from our official store or website are eligible for returns.
- Personalized, customized, or made-to-order dupattas cannot be returned unless defective.
2. Non-Returnable Items
The following are not eligible for return:
- Products that have been washed, worn, or damaged after delivery.
- Items purchased from unauthorized sellers or third-party platforms.
- Gift cards or promotional items.
3. Return Process
To initiate a return:
- Contact our customer support team at Malusilkprocessor@gmail.com within 7 days of delivery.
- Provide your order number, photos of the product, and reason for return.
- Our support team will review your request and provide instructions for returning the product.
4. Refund Policy
- Once your returned product is received and inspected, we will notify you via email about the status of your refund.
- If approved, your refund will be processed to the original payment method within 7–10 business days.
- Shipping charges are non-refundable, and customers are responsible for return shipping unless the product is defective or incorrect.
5. Exchanges
- Exchanges are only possible if the product is defective or damaged during shipping.
- Contact our support team at Malusilkprocessor@gmail.com with your order details to request an exchange.
6. Damaged or Incorrect Items
- If you receive a damaged or incorrect dupatta, please contact us within 3 days of delivery.
- Include photos of the damage or wrong item.
- We will either replace the item or issue a full refund, including shipping charges.
7. Customer Support
For any questions, concerns, or assistance regarding returns and refunds, reach out to our dedicated customer support team at:
Email: Malusilkprocessor@gmail.com